Don has been in the insurance industry since the late 1980s. He is licensed in Life, Health & Accident and Property & Casualty insurances and is a Registered Representative with Securities America, Inc. member FINRA/SIPC. Don started Encompass Agency, Inc. in early 2013 as a boutique insurance agency for his investment clients.
Taylor M. Haines M.S.
Vice President, Operations
Taylor joined Encompass in 2015 as an associate broker and previously worked at State Farm and GEICO. He is an alumnus of the University at Buffalo (BA) and Buffalo State College (MS). In 2020, he acquired stock in the company, and was named as Vice President of Operations. He and his wife Megan, along with their daughter Ada, live in South Buffalo. Taylor is originally from Skaneateles, New York.
Sales & Service Agent
Colleen joined Encompass in 2020, previously working at State Farm. She has been in the insurance industry since 2014 and is a classic car hobbyist and enjoys working on her 1969 Chevelle with her son Sean. Prior to insurance, Colleen worked in the automotive industry for many years locally in Williamsville.
Sales & Marketing Representative
Austin joined Encompass in 2020 as part of our Agent Development Program. He is originally from Virginia and enjoys playing hockey here in Western New York. Austin is currently working towards his Property & Casualty License and will be our product representative in the Commonwealth of Virginia.
Megan K. Haines
Social Media & Marketing
Megan is an RN by profession and currently assists us by managing our social media on Instagram, Facebook and Twitter. Prior to working with her husband, Taylor, Megan worked in the insurance industry at GEICO performing customer service.
Lauren is a 2018 graduate of the Villa Maria Interior Design program and currently works designing our graphic advertisements for use on social media.