Our Staff

Our staff of agents and marketing representatives are ready and willing to help you, your business and your family navigate your insurance needs. Family values are what Buffalo is built on - and we want to show that to you as our customer.


Taylor M. Haines

Chief Executive Officer

Taylor began his career as General Manager of Encompass Agency in 2015 after previously working for GEICO and State Farm. In 2020, he was appointed Vice President of Operations and became the sole stockholder of the corporation in 2021 following the retirement of founder Donald Marinucci.


Colleen Riches

General Manager

Colleen joined Encompass in 2019 as a service agent  and was promoted to General Manager in 2021. She has been in insurance since 2015, previously working at State Farm. Prior to insurance, Colleen worked in the automotive industry and enjoys working on her own collection of classic cars.


Carrie Ward

Associate Agent - WNY

Carrie joined Encompass in 2020 coming from nearly a decade of experience in the financial and marketing industries. She is also the owner-operator of WNYExpo where she organizes many events and trade shows in WNY.

Sullivan "Trey" Miano III

Associate Agent - WNY

Trey Miano joined Encompass Agency in 2021 after over 25 years in B2B and B2C outside sales in a variety of industries. A natural born sales professional, Trey originally began his insurance career in 1995 selling life and accident insurance for Prudential. He and his wife Kelly live in North Tonawanda, NY and enjoy spending time with their three daughters.


Zachary Tavolaro TRIP

Territory Manager - Central & Eastern NY

Zach joins Encompass with a diversified insurance background. Starting out in the insurance industry in 2014, Zach was a quick study and a hard worker. He held multiple marketing roles before accepting the CNY & ENY Territory Manager position with Encompass. He currently holds his Transportation Risk Insurance Specialist (TRIP) insurance designation.


Austin E. New

Associate Agent - VA

Austin began his insurance career in Buffalo in the summer of 2020. After obtaining his NYS resident insurance license, Austin moved back to his home state of VA in 2021 to expand our operations in that state. A native of Strasburg, he enjoys playing hockey and spending time with his girlfriend Nateya and their two dogs.

Lauren Kielma

Social Media & Marketing

Lauren began working for Encompass in 2020 as our part-time social media and marketing consultant. She has a B.A. in Interior Design from Villa Maria College and is a skilled artist and designer working with both traditional and new media formats.

cherie haines

Cherie Haines

Marketing - CNY

Cherie comes to Encompass from a very different industry than insurance; from 1987 until 2018, Cherie and her late husband Dave owned an industrial construction consulting firm based out of Skaneateles, NY. 


Ada & Dax Haines

Jr. Executives in Training

We can only hope that someday Ada & Dax will be happy to serve our customers too!