Our Staff
Our staff of agents and marketing representatives are ready and willing to help you, your business and your family navigate your insurance needs. Family values are what Buffalo is built on - and we want to show that to you as our customer.
Taylor M. Haines
Chief Executive Officer
Taylor began his career as General Manager of Encompass Agency in 2015 after previously working for GEICO and State Farm. In 2020, he was appointed Vice President of Operations and became the sole stockholder of the corporation in 2021 following the retirement of founder Donald Marinucci.
Colleen Riches
General Manager
Colleen joined Encompass in 2019 as a service agent and was promoted to General Manager in 2021. She has been in insurance since 2015, previously working at State Farm. Prior to insurance, Colleen worked in the automotive industry and enjoys working on her own collection of classic cars.
Sullivan "Trey" Miano III
Associate Agent - WNY
Trey Miano joined Encompass Agency in 2021 after over 25 years in B2B and B2C outside sales in a variety of industries. A natural born sales professional, Trey originally began his insurance career in 1995 selling life and accident insurance for Prudential. He and his wife Kelly live in North Tonawanda, NY and enjoy spending time with their three daughters.
Zachary Tavolaro TRIP
Territory Manager - Central & Eastern NY
Zach joins Encompass with a diversified insurance background. Starting out in the insurance industry in 2014, Zach was a quick study and a hard worker. He held multiple marketing roles before accepting the CNY & ENY Territory Manager position with Encompass. He currently holds his Transportation Risk Insurance Specialist (TRIP) insurance designation.
Austin E. New
Associate Agent - VA
Austin began his insurance career in Buffalo in the summer of 2020. After obtaining his NYS resident insurance license, Austin moved back to his home state of VA in 2021 to expand our operations in that state. A native of Strasburg, he enjoys playing hockey and spending time with his girlfriend Nateya and their two dogs.
Lauren Kielma
Social Media & Marketing
Lauren began working for Encompass in 2020 as our part-time social media and marketing consultant. She has a B.A. in Interior Design from Villa Maria College and is a skilled artist and designer working with both traditional and new media formats.
Cherie Haines
Marketing - CNY
Cherie comes to Encompass from a very different industry than insurance; from 1987 until 2018, Cherie and her late husband Dave owned an industrial construction consulting firm based out of Skaneateles, NY.
Ada & Dax Haines
Jr. Executives in Training
We can only hope that someday Ada & Dax will be happy to serve our customers too!