Meet The Team

These are the people getting it done behind the screen


Taylor M Haines M.S.

President & CEO

Taylor was hired as General Manager in 2015 after spending the previous 3 years in inside sales for GEICO & State Farm. In May of 2020, he was named as Vice President of Operations and will be assuming the role of President & CEO in June of 2021. He is a 2013 graduate of the University at Buffalo (BA) and earned his MS in Adult Education & HR Development from SUNY Buffalo State in 2016. He resides with his wife Megan and two children in South Buffalo. He can frequently be found someplace in the Adirondacks!


Colleen C. Riches

General Manager

Colleen began her insurance career in 2014 working for State Farm and joined Encompass in 2019. She was recently promoted to General Manager of Operations where she manages the service and claims for all of Encompass's clients and is actively engaged in developing our brand through marketing.

She is a classic car enthusiast and enjoys spending her free time camping with her son Sean.


Carrie Ward

Associate Agent

Carrie joined Encompass Agency in 2020 as our primary marketing representative. She markets our services to both personal and commercial accounts throughout NY, PA, VA, TN & FL.  She has spent the last decade of her career in promotions and financial services marketing. Carrie was licensed in 2018 as a Property & Casualty Agent.


Zachary Tavolaro

Territory Manager

Zach joins Encompass with a diversified insurance background. Starting out in the insurance industry in 2014, Zach was a quick study and a hard worker. He held multiple marketing roles before accepting the CNY Territory Manager position with Encompass. He currently holds his Transportation Risk Insurance Specialist (TRIP) insurance designation. Zach brings a genuine positive attitude and always focuses on his client’s needs first.

Zach resides in the Syracuse area with his wife Sarah and two kids. Outside of the office, you can find Zach spending time with his family, fishing, and playing sports.

cherie haines

Cherie L Haines


Cherie comes to Encompass from a very different industry than insurance.

From 1987 until 2018, Cherie and her late husband David owned and operated David M Haines LLC, an industrial construction consulting firm out of Skaneateles, NY. Partially retiring in 2019, Cherie has decided to launch a new career assisting her son Taylor with the growth of Encompass Agency throughout Syracuse and Central New York.


Ada M Haines

Jr. Executive in Training

We all know who really runs this program - meet Ada Haines, the youngest member of the Encompass team at just one year old. Ada is horrible at selling insurance and paying attention to service requests but she's incredibly good at eating, playing her organ and taking care of her baby brother Dax.

We hope that someday, Ada will be happy to serve you as a customer too!


Austin New

Associate Agent

Austin began his insurance career in Buffalo in the summer of 2020. After obtaining his NYS resident insurance license, Austin moved back to his home state of VA in 2021 to expand our operations in that state. A native of Strasburg, he enjoys playing hockey and spending time with his girlfriend Nateya and their two dogs.


S. Trey Miano III

Associate Agent

Trey Miano joined Encompass Agency in 2021 after over 25 years in B2B and B2C outside sales in a variety of industries. A natural born sales professional, Trey originally began his insurance career in 1995 selling life and accident insurance for Prudential. He and his wife Kelly live in North Tonawanda, NY and enjoy spending time with their three daughters.