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Step by Step Guide to Filing an Insurance Claim (2023)

Original Article Date: 01/29/2023

Staff Writer • Buffalo, NY

Presented by


Filing an insurance claim can be a stressful process, especially if it's your first time. Whether you've experienced damage to your home or car, it's important to know how to file a claim effectively and efficiently. In this blog post, we'll take you through the steps of filing an insurance claim, so you can feel confident and prepared in the event that you need to make a claim.


file an insurance claim

Step 1: Gather all necessary information

Before you file a claim, you'll need to gather all of the necessary information. This will typically include:

  • Your insurance policy number

  • A detailed description of the event that caused the damage or loss

  • Any documentation or evidence related to the event (such as photos, receipts, or police reports)

  • The names and contact information of any witnesses or involved parties

  • The estimated cost of the damage or loss (if you already have this), the insurance company will send an adjuster to verify the amounts

Step 2: Contact your insurance company or agent

Once you've gathered all of the necessary information, you'll need to contact your insurance company to report the claim. You can typically do this by calling their customer service line or using their online claims center. If you have an agent, they should be your first call. It's important to do this as soon as possible after the event, as some insurance policies have time limits for reporting claims.


Step 3: Provide detailed information about the event

When you contact your insurance company, you'll be asked to provide a detailed description of the event that caused the damage or loss. Be sure to include as much information as possible, such as the date and time of the event, the location, and a detailed description of the damage or loss. Having a witness for an auto accident can be very important as well, so please make sure you gather as much information as possible.


Step 4: Submit any necessary documentation

In addition to providing a detailed description of the event, you may also be asked to submit any documentation or evidence related to the event. This may include photos, receipts, police reports, or any other relevant information. Make sure that you have all of this information readily available before you call your insurance company.



Step 5: Wait for the insurance adjuster to contact you

Once you've reported the claim, your insurance company will typically assign an insurance adjuster to your case. The insurance adjuster will contact you to schedule an appointment to assess the damage or loss. This may involve a visit to your home or car to inspect the damage.


Step 6: Review the insurance adjuster's assessment and recommendation

After the insurance adjuster has assessed the damage or loss, they will provide you with a recommendation for how to proceed with your claim. This may include a recommended repair or replacement plan, an estimate of the cost of the damage or loss, or a request for additional information.


Step 8: Receive payment If your claim is approved

You will receive payment from the insurance company is your claim is approved and valid. This payment may be made directly to you, to the repair shop or medical facility, or to a third party, depending on the terms of your insurance policy.


Step 9: Follow up on any remaining issues

Once you've received payment, you'll want to follow up on any remaining issues related to the claim. This may include ensuring that all repairs have been completed, or addressing any outstanding medical bills. If you have an agent, they can address these concerns for you.


In conclusion, filing an insurance claim can be a complex process, but by following these steps, you can ensure that you're taking the right steps to make sure everything is processed smoothly.


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